Refund policy

Refund & Return Policy

At Valtrix Corporation (operating as Valtrix Powertrain), we are committed to providing high-quality diesel engine parts and a reliable shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process.

🔁 Return Window

We accept returns within 30 days from the date of delivery.

To be eligible for a return:

  • Items must be unused, uninstalled, and in original condition
  • Original packaging, accessories, and documentation must be included
  • Proof of purchase (order number or receipt) is required

⚠️ Returns must be approved before being sent. Unauthorized returns will not be accepted.

📩 Return Authorization Process

To initiate a return, contact our support team:

📧 support@valtrixpowertrain.com
📞 +1 (929) 564-7375

Please provide:

  • Order number
  • Product details
  • Reason for return

Once approved, you will receive return instructions.

💵 Refunds

After receiving and inspecting your return:

  • You will be notified of the approval or rejection
  • If approved, a refund will be issued to your original payment method
  • Refund processing time: 5–10 business days (depending on your bank or provider)

🚚 Return Shipping Responsibility

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

✅ Exceptions (No Cost to Customer):
If the item is:

  • Damaged upon arrival
  • Defective
  • Incorrect (wrong item sent)

We will cover return shipping and offer:

  • Replacement
  • Or full refund

⚠️ Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging

We will resolve the issue promptly.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Used or installed parts
  • Items not in original condition
  • Products missing packaging or components
  • Clearance or final sale items
  • Gift cards

🔄 Exchanges

We do not offer direct exchanges.

To replace an item:

  1. Return the original product
  2. Place a new order

⛔ Order Cancellations

  • Orders may be canceled before shipment only
  • Once shipped, orders must follow the return process

🔒 Additional Terms

  • We recommend using a trackable shipping service for returns
  • Valtrix Corporation is not responsible for lost return shipments
  • Refunds may be partially reduced if returned items are damaged or incomplete

🤝 Our Commitment

At Valtrix Corporation, we are dedicated to:

  • Transparent policies
  • Fast and reliable support
  • Fair and efficient resolution of issues

We value your trust and strive to make every purchase with us risk-free.